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Inspection report

Date of Inspection: 21 October 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 82.16 KB

Overview

Inspection carried out on 21 October 2013

During a routine inspection

This agency provided care for adults in their own homes. During this inspection we spoke on the telephone with nine people who used the agency and four relatives. We spoke with the provider and three care staff at the agency office.

People and relatives we spoke with were complimentary about the care and support that they or their family member received. One person said: “The care is all good, nice people, I would recommend them. I can’t fault T.L.C”. People told us that they felt involved in any decisions that needed to be made about their care and these were made in their best interests.

We found that proper steps had been taken to ensure that individualised care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Staff had been recruited in an appropriate way and checks had been undertaken that ensured they were suitable to care for vulnerable people.

The provider had systems of audit in place to enable them to monitor the quality of the service provided to ensure that people received appropriate care and treatment.

We found that any comments and complaints people made were responded to appropriately.