1 October 2013
During an inspection looking at part of the service
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. At this inspection we found that the home was in the process of updating the way they recorded people's care needs. They had been working with the Quality Improvement Officer, from the local authority, and the provider's training manager to improve the care plan documentation. The new care plans were person centred and contained relevant assessments and information to direct staff to provide appropriate care.
We saw that staff interacted well with the people at the home and provided care and support in a friendly and caring way. Staff were enthusiastic about the new care records that had recently been introduced into the home. They told us that they had been trained and supported to complete and maintain these records consistently.
We saw that daily records had been completed in a timely way and records for the days before our visit were complete and informative.