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Archived: Belvedere Park Nursing Home Good

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All reports

Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF

Overview

Inspection carried out on 3 January 2013

During a routine inspection

We talked to people living at Belvedere Nursing Home. People spoken with were happy with their care. A typical view was, "We�re very very well looked after."

We talked to relatives of people living at Belvedere. They told us they were happy with the care their loved ones had received and had been made to feel welcome when visiting.

We observed staff being kind and considerate to people. We saw people being treated with dignity and respect. People were seen to have developed good relationships with each other, and with staff.

We looked at three care records. These demonstrated the care needs of people were appropriately assessed and updated as soon as care needs changed. The service worked well with other health care professionals.

We looked at menus. We saw that people were provided with a good range of meals which met their dietary needs. During our visit we observed people having their main lunch time meal. Many people required one to one support to eat their food. We observed staff taking their time so that people could enjoy their food and eat safely.

We checked staff recruitment processes and were satisfied that relevant checks were made to keep people safe.

We looked at the formal and informal complaint processes and were satisfied people felt able to tell staff if they had any concerns and these would be acted upon.