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Archived: Yorkshire Rose Home Care - 6 Carr Furlong

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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 64.95 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 26/09/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was not meeting this standard. We judged this had a moderate impact on people using the service and action was needed for this essential standard.

There were not enough qualified, skilled and experienced staff to meet people’s needs.

User experience

People told us they received the same carer, at the same time, on every visit, unless they were on holiday or unwell, which they liked. They said they never missed a visit and stayed their full amount of time. We asked if they knew what to do if their carer did not arrive. They said, “it’s not necessary. They’re always here and I’m told they’ll always come no matter what.”

Other evidence

The manager told us they had sufficient staff to cover the people they provided care to. They had an arrangement in place, with another agency, that they would provide care, if ever they were unable to do so.

Discussions with the provider/manager and staff member and our findings during the inspection identified they were not suitably qualified and experienced to run a registered domiciliary care service. This was because a lack of training and experience meant they did not have sufficient knowledge in carrying out the required tasks, for example, assessment, care planning and risk assessments and medication. The provider/manager said they agreed this was the case.