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Archived: Yorkshire Rose Home Care - 6 Carr Furlong

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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 64.95 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 26/09/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard.

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We spoke with people using the service who told us they were involved in decision making regarding the support provided and were always treated with respect. When we asked them if staff respected their privacy, dignity and independence and listened to their views and took them into account, they said, “Yes, very much so. I wasn’t keen to start with, but I can trust them. They more or less listen to me and my views and I take advice from them. They’re polite and as honest as the day’s long.”

Other evidence

The manager told us that before any support was given she would visit people in their own homes to introduce herself, the agency and the member of staff going to provide care. At the visit she said she would discuss the support needed to make sure people’s views were obtained and taken into account. At this initial visit, the manager said people would be provided with written information about the agency so that they could make an informed decision about whether to use the agency.

Staff spoken with could describe how they would maintain people’s privacy and dignity and how they showed respect for people using the service. They confirmed that people using the service were involved in decision making and that they would always consult with the person and their advocate before making any changes to the care provided.