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Archived: Lelant Nursing Home Outstanding

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All reports

Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 4 November 2011
Inspection Report published 4 November 2011 PDF | 37.83 KB

Overview

Inspection carried out on 27 September 2011

During an inspection in response to concerns

People told us at the home that generally staff were kind and supportive. One person said" they work very hard to help me" and "the staff are very nice".

We found that during the morning much of the communication with residents was task based or based around staff giving information such as when it was coffee time. We observed staff rushing to attend to people and answer call bells which were constantly ringing.

Four people that we were able to talk with all said that there were not enough staff on duty to meet their needs. All four said that standards were not as good as they should be. One person said " I want to leave", another told us "I am lucky if I have a wash before lunchtime", another said " I always wait at least 10 minutes for someone to actually come and help me after I ring for help".

People said the home was usually clean and the food was good.