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Burgh House Residential Care Home Limited Good

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Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 June 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

During our inspection we spoke with five people who used the service and with the relative of another. Their feedback did not relate to this standard.

We spoke with the provider about their relationship with other providers. This was clearly well established in the local area, with a quiz league amongst local services. They told us that where training was arranged and they had free places, they shared this with other local providers so that they could take advantage of the training and vice versa.

We looked at the care records for four people who used the service and these showed that detailed assessments had been carried out prior to admission to the service. This often included visits to other services including the local hospital to obtain the required information to ensure that they could meet that person's needs. The provider told us that they had a strong working relationship with the discharge team at the local hospital. This meant that where people were moving to the service from the hospital, the service had good information about their needs to ensure that they could be met.

The provider told us of a situation where they found after a period of time that they could no longer meet one person's needs. They liaised with another provider to ensure that the disruption to that person was kept to a minimum during their move.