- Homecare service
Lydia Rose Care
Assessment report published 4 June 2026
Contents
Ratings
Our view of the service
Date of assessment:13 March 2026 to 1 May 2026. This was the first assessment of Lydia Rose Care.
Lydia Rose Care is a domiciliary care service providing personal care and support to adults in their own homes, including people living with dementia and people with a learning disability. The service supports people across the local area to maintain independence and continue living safely in familiar surroundings.
During this assessment we found leaders had established a clear vision for the service and a culture based on the values of kindness, dignity and reliability. Care was designed around people’s lives and preferences, rather than service routines. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Leaders demonstrated an understanding of their responsibilities.
Staff were supported and well led, with systems in place to promote safe, consistent and person‑centred care. Leaders described a strong commitment to learning and improvement and had sufficient governance and oversight systems. The culture was open, compassionate and focused on delivering high‑quality care that achieved positive outcomes for people.
People's experience of this service
People using the service and their families were overwhelmingly positive about their experiences of care. People told us they felt safe, respected and well supported in their own homes. Families described care as reliable, kind and attentive, and said staff helped them feel reassured and confident.
People described staff taking time to listen, explain what they were doing and adapt support to meet individual needs and preferences. Care was described as personal rather than task‑focused, with staff encouraging independence, confidence and involvement in everyday decisions. Families told us staff genuinely cared and often went out of their way to provide reassurance and flexible support, particularly at times when people felt anxious or unsettled.
Families described seeing positive changes over time, including improvements in wellbeing, confidence and independence. They said consistent relationships and staff knowing people well helped reduce anxiety and supported people to feel more settled and secure.
Where the service supported people with a learning disability, care promoted dignity, choice and independence. People were supported to maintain important relationships, communicate in ways that worked for them and build confidence in everyday life. Families told us this approach had a meaningful and positive impact on quality of life.
Overall, people experienced care that was compassionate, individualised and responsive, and both people and their families expressed trust and confidence in the support provided.