Logic Care Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relatives told us that they were treated with respect and kindness. People said, “She is very respectful and polite, and we have great banter and lots of giggles” and “The carers are kind and compassionate.” A relative told us, “Mum is very pleased with the care she receives; her face lights up and she smiles when they come in.” Staff detailed how they treated people with kindness and compassion. A staff member said, “When I get to a client’s house I ask permission, seek consent, cover with towels when supporting with personal care to give dignity, close windows and blinds, we chat with them and treat them with respect.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds. Some people’s care plans were very detailed and showed what people could do for themselves, for example washing their own face or cleaning their own teeth. Staff knew people well. A relative told us, “The carers support my husband’s care needs well. They give him personal care with respect and privacy.” A staff member said, “I go the extra mile, we show them love. Be compassionate, talk to them, listen to them and do your work with conscience.”

Care staff shared how the service caters for people they are supporting when it is their birthday. A staff member said, “The company allow a £15 budget to buy something for the client for birthday or anniversaries. They spend time with that person and find out what they like and then arrange for these on the special day. When you come in later it’s all they are talking about and how lovely it is and what they got as a present. It really makes their day and is so special. I have never been with a company that does this before.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People lived independently in their own homes. Some people lived with relatives. They were supported to do things that were important to them such as going shopping or going to medical appointment by their relatives. Some people were supported by staff to access the community. People told us staff made time to chat with them as part of their care and support which they valued. A staff member told us, “When supporting people, I give opportunity to choose, liberty to take part and direct their own care.”

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. People’s assessments and care plans recorded times that people wanted their care visits. We checked daily care records to see if people were receiving care visits at or near their preferred times. People’s care visits were not always at a time that suited them, the times of care calls were inconsistent. For example, a person’s care plan stated they wanted their morning call from 07:15. Their care records showed staff were arriving as early as 06:30. This person fed back to us that staff were arriving too early whilst they were still sleeping. Other people’s daily records showed they were receiving their calls much earlier than their planned time. A person was supported 2 hours and 26 minutes earlier than scheduled and another was 2 hours and 10 minutes early. This meant people did not always know when staff were going to arrive.

Relatives felt staff knew their loved ones well and felt their loved ones were happy and safe. A relative said, “[They] do excellent skin care as mum sometimes gets bed sores.” The management team explained that sometimes staff supported with additional tasks to support people. For example, ordering and collecting medicines.

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care. There was a diverse workforce where staff were treated as individuals. The registered manager explained that the company had paid for staff to take driving lessons and take their driving tests to support them as well as supporting the business. Staff told us they were very grateful for the support from the provider to do this. A staff member explained without the help they would not have been able to afford to do this. A member of staff said, “She gave us 1 year to get a full driving licence and paid for our lessons, then gave cars to staff which we paid back in instalments.” Other staff shared how they were enabled to observe their religious festivals and the provider enabled flexible working to support childcare.

However, not all staff felt that they were treated fairly and kindly by the provider. Some staff provided negative feedback, they said they were not listened to when it came to travel times and rota start times. Comments included, “There is no communication with the staff, and there is no staff wellbeing. There is no pay to come in for any team meetings or group supervisions”; “It was not agreed to the starting time, and I have to leave at 05.00 to reach the first client by 06:00. If you don’t get to a client and don’t like it then you can leave management say” and “They are not listening to staff, and it is created stress.”