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Inspection report

Date of Inspection: 13 March 2012
Date of Publication: 30 March 2012
Inspection Report published 30 March 2012 PDF

Overview

Inspection carried out on 13 March 2012

During a routine inspection

There were 61 people using the service at the time of our inspection visit. We spoke with five people to gain their views of the service. We also spoke with three relatives of people in the home.

Some people in the home had limited communication abilities and so we could not interview them to find out their views.To help us to understand the experiences people have, we used our Short Observational Framework for Inspection (SOFI) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.

The people we spoke with who use the service told us they were very satisfied with the care they received. They told us that staff were helpful, respectful and "preserve our dignity". One person said "It's wonderful here" and "they look after me". Another person said "I'm happy here. There's always something going on".

We observed that people had generally positive interactions with staff. We saw people smile when staff spoke to them. We saw staff asking people and checking their understanding before carrying out any actions, such as using a hoist to move people from chair to wheelchair. We observed that staff sometimes did not wait long enough for the person to respond to their question.