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Archived: The Whitehouse

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All reports

Inspection report

Date of Inspection: 16 March 2012
Date of Publication: 20 April 2012
Inspection Report published 20 April 2012 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Not met this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

People who use services generally were provided with comfortable accommodation but they could not be fully confident that they were suitably protected from risks relating to fire safety and trip hazards.

Overall, we found that improvements are needed.

User experience

People who use services said that their accommodation was comfortable, homely and clean.

They said, 'I'm comfortable here and have what I need. I like having my own bedroom so I have my own space, then I can choose when I want company and when not' and 'I think I'm pretty much okay with the place. It's a bit tatty but its clean enough I suppose and I have what I need. It's always warm even when the weather's really cold so I don't have anything to complain about really'.

Other evidence

Some parts of the masonry paint on the outside of the building were discoloured and some areas of the decking leading to the front door were stained. Two fence panels that formed one of the exterior garden walls had fallen down.

Shared use areas such as the lounges, bathrooms and toilets were generally comfortably furnished and decorated. In one location bits of bare plaster board had been stuck onto a ceiling to cover damage. The carpet on one landing and stairwell was threadbare and slippery. One of the lights in a stairwell was not working.

Some of the bedroom doors did not match each other and one of them did not have a number or other means of identification on it. All of the double glazed window units in one bedroom had failed and were misted up inside. In one bedroom the carpet was heavily stained and in another it was threadbare and slippery.

Things were clean and there was a fresh atmosphere. During our visit the heating was on and the accommodation was warm. Hot water taps were temperature controlled to reduce the likelihood of scalds. There was a call bell system with call points in each of the bedrooms.

Some of the improvements required by the local fire safety authority had not been completed. A contractor had completed regular checks of the fire safety equipment. Some of the more regular checks that have to be done by staff were overdue. The records did not show that there had been a recent fire drill, the programme of annual fire safety training was overdue for most staff and not all staff could demonstrate a clear knowledge of the provider's fire safety procedure.

A contractor had confirmed that gas appliances and the electrical wiring system were safe to use.

The kitchen was neat and clean and good food handling practices were in place. These included regular checks being been done to make sure that certain foods had been chilled and frozen correctly.

The laundry was equipped with a washer and dryer. There was provision for some items to have a special hot wash to make sure that they had been properly cleaned. The laundry was well organised and clean.

There were arrangements to ensure that the building was secure at night.