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Archived: Cricklade House Residential Home

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Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 1 January 2013
Inspection Report published 1 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we have gathered about Cricklade House Residential Home, looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations and carried out a visit on 7 December 2012. We observed how people were being cared for, checked how people were cared for at each stage of their treatment and care, talked with people who represent the interests of people who use services and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in accordance with their individual care plan. People’s needs were assessed prior to moving to the service and these support needs were developed into individualised care plans.

Relatives told us they were happy with the care people received. They said the staff understood each person’s needs and preferences and cared for them accordingly. We saw that people had consulted with a community nurse and the GP. Records were held that confirmed recommendations were followed so that people received the appropriate support. Another person using the service had frequent visits from the psychiatrist. A relative spoken with told us the psychiatrist reviewed the medication they prescribed and adjusted the dose accordingly.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. Each person had a care plan with details of the care and support needed. Staff identified any potential areas of risk and management plans were put in place to ensure they were safe. We saw that plans to minimise risks to people from falls were adhered to by staff. A person was supported and supervised to mobilise safely when going upstairs.

There were arrangements in place to deal with foreseeable emergencies. People felt secure in the knowledge that a member of staff was on duty twenty fours a day.