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Archived: Fassaroe House

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Inspection report

Date of Inspection: 20 January 2011
Date of Publication: 19 April 2011
Inspection Report published 19 April 2011 PDF | 202.98 KB

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use services benefit from there being sufficient staff to meet their needs at all times.

On the basis of the evidence provided and the views of the people using the service we found the service to be compliant with this outcome.

User experience

People who use services and their relatives said that the staff were reliable and there always seemed to be enough of them around. They said that whenever they need assistance they were supported and got the care that they needed in a timely manner.

They said staff are always helpful and polite and that they were able to anticipate the needs of the people. They said that people were treated with respect and kindness.

Other evidence

At the time of the visit there were twenty - two people living at the home. We looked at the duty rota for the month and saw that there was a consistent number of staff on duty at all times to meet the needs of the people. We found that these staffing levels were in place at the time of the visit. People who use services were seen to be receiving prompt attention. We saw good communications both verbal and non verbal between people and staff with people getting individual attention. People received support and care when they needed it.

The information we received from the service prior to the visit told us that the dependency levels of people were reviewed at regular intervals and the staff levels take into account of the constantly changing care needs of people. We saw that people were reviewed at regular intervals and this was recorded in their care plans. At the time of the number of staff on duty were meeting the needs of the people at the home.

The care staff were supported by a team of ancillary staff that includes cooks, domestics and a maintenance person.