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Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 11 March 2014
Inspection Report published 11 March 2014 PDF

Overview

Inspection carried out on 6 February 2014

During a routine inspection

We observed staff interacting with people in a positive, respectful and caring manner. People appeared relaxed and comfortable in the presence of staff. We observed people laughing and smiling during interactions with staff. One member of staff told us, �We try and involve people to participate in everything we do as much as possible and ask for their views. That�s important because it�s their home.�

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

All the people we spoke with told us they liked the home they lived in and the staff who provided care to them. One person said, �The staff are very nice. There is nothing that could make it better. We are all very happy here.� Another person told us, �Staff are lovely, they�re nice. I like it. My bedroom is nice.�

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We found that most of the bathrooms and toilets we saw were in need of refurbishment and were not meeting infection control standards. Most of the fridges and freezers we saw were not recording temperatures within acceptable parameters. This meant that people were exposed to unnecesary risk of infection. We have asked the provider to send us an action plan to address these issues.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The service has an effective complaints system available.