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Inspection report

Date of Inspection: 5 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

Overview

Inspection carried out on 5 February 2013

During a routine inspection

We spoke with people who used the service and to staff about the people who used the service. They said they were happy at the home, they nodded and smiled when asked if they liked the home. One person who used the service said �I can ask to go out if there is a carer available.� And �They all ask me what I want.� This gave us assurances that staff knew the needs of people and knew how to deliver the care and support effectively.

Our observations of the service showed that care staff spoke with and interacted with people who used the service in a patient and pleasant manner. Care staff supported people in a sensitive way using differing methods of communication to ensure that people understood what was going to happen.

The people who used the service appeared happy and comfortable with the surroundings. They appeared to be relaxed with the staff in their interactions with them. We noted that people who used the service had access to a wide range of activities which were personalised to their individual needs.