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Foxglove Care Limited - 32 Rivelin Park Good

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 10 December 2013
Inspection Report published 10 December 2013 PDF


Inspection carried out on 13 November 2013

During a routine inspection

A person who used the service told us, �It�s ok living here and we all get looked after by the staff� and �I like to go into the shops during the day on my own but my key worker stays outside the shop to help me if I need it.�

During our visit one of the people who used the service was attending their annual care review. The meeting was attended by the person who used the service, the relative of the person, team leader, key care worker and care co-ordinator. All the attendees gave signed consent to attend the meeting including CQC. This ensured that any decisions made were in the person�s best interest.

Records we looked at included instructions and information from other health care professionals for example; best interest meetings, mental capacity assessments carried out by the local authority, GP and dentist appointments. We saw that these were directly entered into a person�s care plan record.

The first floor consisted of a comfortable main lounge area and kitchen and dining area. The decoration was pleasant and tidy. All areas of the property were free from clutter and obstructions which meant that people were protected from trip hazards and self-harm.

The complaints procedure provided easy to understand steps by asking people who used the service if they were feeling angry, worried or sad. It included pictorial formats for ease of understanding.