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Foxglove Care Limited - 32 Rivelin Park Good

All reports

Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 8 February 2013
Inspection Report published 8 February 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. For example the views of people who used the service were sought through monthly evaluation meetings between the key worker and the person who used the service. The records showed that activities, meals and other aspects of the service were discussed and actions agreed.

Staff told us about the weekly meeting to decide menus for the week ahead, leisure activities and allocation of tasks which promoted independent living skills: “We meet every Sunday to prepare the weekly menu choices.” and “We discuss activities people would like to do during the week.”

We found that the manager had consulted with people who used the service, staff, relatives and other healthcare professionals through the use of a stakeholder survey. The manager told us told us these had been completed in November 2012. The completed survey indicated that people who used the service were satisfied with the care they received.

We saw evidence of best interest meetings that involved people who used the service and other healthcare professionals and these were also documented in the monthly team leader minutes. This ensured that the changes in the delivery of care was recorded and monitored.

The manger also told us that, “Team leaders are responsible for completing a monthly environmental check to make sure things are running as they should be before any people using the service are affected.”

We saw a number of quality checks that had been put in place. These included regular audits of care records for people that used the service and the physical environment. We looked at documentation for health and safety and kitchen checks that were completed on a weekly basis.