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Foxglove Care Limited - 32 Rivelin Park Good

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Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 8 February 2013
Inspection Report published 8 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual support plan.

We looked at two care records of people who used the service and saw an assessment of their needs had been undertaken for behaviours that may challenge the service. The care records included a monthly evaluation plan that involved the key worker and people that used the service. Staff told us that; “A person is fully supported on her diet plan to achieve a specific weight objective and has recently achieved this goal which is recorded in her monthly review.”

People who used the service were aware of their care plans and had been involved in the development of these. Staff told us that, “We have developed learning logs that are completed with the key worker and relevant person.” We saw that they contained such reviews like ‘what did you do’, ‘what did you learn’ and ‘what worked well’.

We saw that activities of people who used the service were individualised in care records and were based on a person’s choice. Activity plans also included tasks in the home which included cooking, cleaning and vacuuming. This ensured that people were encouraged to be involved in daily living activities.

At the time of our visit we saw that a musical event was planned at another service. The manager told us that; “We are promoting this musical event so that people who use the service and staff can participate in some activity that provides stimulation and allows people to enjoy themselves.”

One of the people who used the service told us that; “I now have a job in a charity shop and help them make money by helping out with sales.” People's comments also included: “Staff are very good and I feel very safe here.” “Staff treat me with respect and I can get up and go to bed what time I like.”

A relative we spoke with commented positively about the care and support their relative received. Comments included: “Staff listen to my views and are really good and I am involved with decisions about care” and “My relative feels safe in the home and we are happy with the way she is cared for and supported by staff when she goes out on the bus.”

We also saw evidence of other health care professional’s intervention to ensure appropriate professional advice had been sought where they had identified any issues relating to people's health. For example, chiropody and dental services. This ensured that the human rights of people who used the service were properly respected.