Helping Hands Wigston

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff demonstrated an understanding of the service’s vision and values and were able to describe these in practice. However, these were not consistently embedded within the staff culture or experience. Feedback from staff was mixed, with some reporting they felt well supported and positive about their role, while others did not feel consistently valued or listened to. These concerns were shared with the registered manager at the end of the assessment to support improvement.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had governance systems and a management structure in place to support oversight and delivery of care. However, these were not consistently effective in identifying and addressing areas for improvement. For example, current auditing processes did not identify the required improvements in relation to risk assessments and the recording of the application of prescribed medication patches. Although immediate action was taken to address this during the inspection, systems will need to be strengthened to ensure audits reliably identify and drive improvement.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.