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Douglas Macmillan Hospice Good

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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF

Overview

Inspection carried out on 13 June 2013

During a routine inspection

During our inspection, we spoke with thirteen people who used the service and five relatives. We also spoke with eleven members of staff, the registered manager and two visiting health and social care professionals. People or their relatives were either receiving care and treatment from the inpatient beds at the hospice, the community managed beds at the hospice or they received care in their own homes. We also spoke with people who were receiving support from the hospice�s ambulance transport service and people who accessed the telephone help line for advice.

People told us they were involved in the planning of their care and they had choices about how they spent their time. One person told us how staff respected their choices and supported them to smoke, "The staff help me to have a smoke by taking me outside".

People told us that they or their relatives received the care they required in a professional manner that promoted their dignity. One relative said, �If we could have this standard of care everywhere, then people would die with dignity�.

We saw that people were protected from the risk of harm because staff were aware of how to identify and report abuse. Systems were also in place to check that staff were suitable to work with vulnerable people before they were recruited.

We saw that there was an effective complaints system in place and people understood how to complain because information explaining how to complain was readily available.