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Stretton Nursing Home Requires improvement

We are carrying out a review of quality at Stretton Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 1 April 2014
Date of Publication: 18 April 2014
Inspection Report published 18 April 2014 PDF | 96.65 KB

Overview

Inspection carried out on 1 April 2014

During a routine inspection

Is the service safe?

People were cared for in an environment that was safe, clean and hygienic. The provider had appropriate arrangements in place to manage people’s medicines.

CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While no applications have needed to be submitted, proper policies and procedures were in place. Relevant staff have been trained to understand when an application should be made, and how to submit one.

Is the service effective?

People told us that they were happy with the care that had been delivered and their needs had been met. It was clear from our observations and from speaking with staff that they had a good understanding of the people’s care and support needs and that they knew them well. One relative told us, "They know her needs and are very good at dealing with things”.

Not all staff had received all the training that was needed to meet people’s needs. This meant the provider could not demonstrate that the staff employed to work at the home had the skills and experience needed to support the people living there.

Is the service caring?

People were supported by kind, compassionate and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. People told us they were able to do things at their own pace and were not rushed. What we saw confirmed this. One person’s relatives told us, “This is the best place she could have been".

Is the service responsive?

People’s needs had been assessed before they moved into the home. People told us they regularly talked with the staff about what was important to them. Records confirmed people’s preferences, interests, wishes and needs had been recorded. People had access to activities that were important to them and had been supported to maintain relationships with their friends and relatives.

Is the service well led?

A new manager had recently been appointed and registered with us. They had made improvements in a number of areas. Staff told us they were very supportive of the new manager and were confident that the improvements would continue. One person said, “It’s nice to see changes happening, not just talked about”.

We identified further improvements as being necessary. There was no structured reviewing process carried out by the provider to ensure that any necessary changes were identified.