Churchfield Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff treated them well. One person commented, “The staff are lovely, very efficient, polite and professional. Nothing is too much trouble. They are kind and helpful and thoughtful.”

We observed some positive interactions between people and staff. Staff were respectful of people’s dignity and shared examples with us of how they were aware of people’s right to privacy. This included how they knocked on doors before entering bedrooms and made sure people were happy with them being in their rooms before providing care and support.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, and culture. One person told us, “They ask me what I want. I get the care I want.” Staff were understanding of people’s individual needs and shared examples with us about how they supported people’s needs in relation to their faith by supporting them to join meetings or watch television programmes relating to their religion. Staff were also sensitive to people’s personal relationships and gave people privacy, so they had space to spend time alone with people who were important to them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were able to make their own choices and decisions. One person said, “Staff respect my privacy and dignity, they know how I like my things done. I’ve never had any problems like that.” Another person commented, “I make my own decisions about when to go to bed and get up.” Where people were able to do so safely, we saw they lived without restriction. Care plans included information about the areas in which people needed staff support and also suggested how staff could promote people’s independence.

Staff were not always available in communal areas to respond to people’s needs in the moment, however when they were they acted to minimise any discomfort, concern or distress. However, where people chose to spend time in their bedrooms staff carried out regular checks to ensure their welfare and safety. The provider listened to and understood people’s needs, views and wishes.

The provider cared about the wellbeing of their staff and support them in their roles. Staff spoke positively about the support they received both professionally and personally. They shared examples with us of how both the deputy manager and the senior management team acting on behalf of the provider, were available to support them both in a planned way, and in response to specific events at work. One staff member said, “[Name of deputy manager] is supportive. It feels well organised so we have the information we need to support people.