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Trinity Hospice and Palliative Care Services Limited Outstanding

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Inspection report

Date of Inspection: 17 February 2014
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF | 78.07 KB

Overview

Inspection carried out on 17 February 2014

During a routine inspection

We spoke with a range of people about the hospice. They included the registered manager, staff members, volunteers, patients, relatives and visitors. We also asked for the views of external agencies in order to gain a balanced overview of what people experienced using Trinity Hospice.

We spent time in all areas of the hospice, including the in-patient unit, the day centre and the children�s specialist unit, Brian House. This helped us to observe the daily routines and gain an insight into how people's care and support was being managed. Staff treated people with respect and ensured their privacy when supporting them. They provided support or attention as people requested it.

We spoke with people about the care and support they received. They said they were happy with the care and support being provided. One person told us, �The care has been very, very good, couldn�t ask for anything better.�

There were systems in place to reduce the risk and spread of infection. Patients and relative we spoke with had no concerns about infection control. Comments included, "I have no concerns about hygiene.� And, �There are always cleaning staff around. The building is always so clean."

The hospice had a range of audits and systems in place to monitor the quality of the service being provided. This included taking into account people�s views and experiences. This meant the hospice effectively monitored the quality of its service provision.