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Trinity Hospice and Palliative Care Services Limited Outstanding

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 16 October 2012
Inspection Report published 16 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We reviewed four care/treatment planning records to see how information was recorded and what systems were in place to monitor and review people’s needs. We saw there was a range of information relating to the admission process and presenting needs assessment. There was other information from a range of professionals involved in the specific treatment planning programmes.

Information on the records we looked at showed care/treatment plans were up to date and reflected people’s needs. This meant records were being maintained to make sure the information was accessible to staff. We saw evidence on patient’s records that risk was taken seriously and monitored so that people were safe.

In addition to nursing staff, doctors and therapists were on site to provide daily oversight and treatment to people. We saw them working in various parts of the hospice.

We saw evidence death and dying was treated with sensitivity, dignity and respect, and the wishes of people were recorded. All staff spoken with demonstrated their understanding of the importance of making sure patients and families were supported. The service recognised the significance of family during this difficult time and sleeping facilities were available for relatives. This meant relatives had suitable arrangements in place to support them.

There was a chaplaincy service available to offer support if required, in order to meet multi denominational spiritual needs of people using the service and their relatives.

Brian House provided care treatment and support for children and young people. We saw there were a range of activities and equipment available to them for stimulation and therapy. They included, sensory equipment, outdoor playground with adapted swings to accommodate wheelchairs. An activity room, where a coordinator worked with children and young people who used the service to promote stimulation. We saw evidence of staff and volunteers working with young children in these areas. We saw children and young people were responding positively to the therapies being used.