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Trinity Hospice and Palliative Care Services Limited Outstanding

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 16 October 2012
Inspection Report published 16 October 2012 PDF | 77.46 KB

Overview

Inspection carried out on 20 September 2012

During a routine inspection

People who used the service told us they understood the care and support services available to them, and that they were involved in making decisions about care and treatment.

People told us they were treated respectfully by staff and the support the hospice could provide was explained to them before they were admitted. Staff members we spoke with told us they thought it was essential to make people feel at ease when they were admitted. Also, it was equally important to keep relatives informed of care and treatment.

People we spoke with were satisfied with the care and support they received. One person told us, the changes in pain relief had made him feel much more confident to return home.

Another person told us "It�s so calm in here and the staff cant do enough for you.�

When asked people told us they felt safe using the service. One person said "There are always staff around you are never on your own, it makes me feel secure".

People told us they were happy with the service and knew how to raise issues, should they have any. People we spoke with said they didn't have any complaints or concerns.