- Care home
Evergreen
Assessment report published 5 May 2026
Contents
Ratings
Our view of the service
Evergreen provides nursing and personal care for up to 16 people. At the time of the inspection, 12 people were living at the service. Accommodation was provided over 3 floors accessible by a lift. This unannounced inspection took place on the 9 and 14 April 2026, prompted by the length of time since the last comprehensive inspection.
The home had a registered manager in post and a regular team of committed staff providing a high standard of care for people, many of whom had worked at Evergreen for several years. The registered manager was also the nominated individual for the service. They are referred to as the registered manager throughout the report. (Or provider).
People had a variety of care and nursing needs. People received care and support from well-trained, competent and professional staff. Staff were safely recruited and completed an induction. All staff received the training they needed to enable them to meet people’s needs and ensure best practice was maintained.
Care plans and risk assessments were in place to support staff in providing appropriate care.
There was a caring and person‑centred culture, staff knew people well, and we saw positive and kind interactions with people and relatives. People were treated with respect and dignity at all times. People told us they felt happy and safe living at Evergreen. Staff spoke positively about the support they received from the registered manager and felt all staff worked together as a team.
Staff collaborated with other health professionals to ensure people received consistent, joined-up care which met their changing needs.
Staff were aware how and when to report safeguarding concerns. Notifications had been completed to CQC and the local authority when appropriate. The registered manager was proactive in using any incidents and events to identify learning and continually improve the service.
Audits and quality assurance systems were in place, which included all aspects of care delivery, environmental checks and services. Changes to care plans or risk assessments were documented. Although some care information was not easy to follow, this did not impact on the high standard of care provided. The registered manager was aware care documentation needed enhancing and was working with staff to improve this.
People’s independence was supported, and people were involved in decisions regarding how their care was provided. Relatives told us they were kept updated and informed of any changes. People knew how to give feedback and were confident any issues or concerns raised would be addressed promptly.
People's experience of this service
We spoke to people living at Evergreen, their relatives and visitors to the home. We sought feedback from visiting health professionals involved in people’s care. We observed many positive interactions between staff and people living in the home.
People using the service and their relatives consistently described positive experiences of care and support. People told us they felt safe, respected and well supported by staff who knew them well and treated them with kindness and dignity. Comments included, “I am happy here. Staff are very nice” “The girls are all lovely. They help me out when I need it” and “Really think it is a good home, no concerns or worries, I am very happy here.”
Relatives told us the staff were caring, well trained and provided a high standard of care. Comments included, “We are kept well updated, any issues, anything happens, or if anything was wrong [registered managers name] would sort it and speak to me and [relative] and get it sorted. She always knows what is going on and I know they (staff) care so much about [relatives name]” and “They look after them very well. No concerns at all, I am happy with the care.”
Health professionals spoke highly of the service as a whole and the care provided by the registered manager, care, and nursing staff.