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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 July 2013, observed how people were being cared for and talked with staff. We reviewed information given to us by the provider and talked with other authorities.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate training. We looked at the staff training record that showed the training completed by staff. We saw that training had been completed in subjects such as moving and handling, fire safety, safeguarding and first aid. The training record identified when staff required training updates and the registered manager produced the projected training schedule for staff that showed when further training would be undertaken.

We spoke with one staff member who told us they had completed relevant training and felt competent to do their role. The staff member said they enjoyed their employment, and that they felt supported by the home management through training and guidance.

Staff had the opportunity to undertake additional training and qualifications. We spoke with the registered manager about additional training and looked at training records. These showed that some staff had undertaken and completed a National Vocational Qualification (NVQ) in care.

Staff received appropriate supervision and appraisal. The home management completed staff supervisions a minimum of six times a year, together with an annual appraisal. We saw the home had a supervision and appraisal record to monitor this. We looked at two staff files and saw the supporting documentation for the supervision and appraisal. The supervision documents showed that matters such as team working, safeguarding and health and safety were discussed. The appraisal document showed that staff performance, achievements and future aspirations were discussed. We spoke with one staff member who confirmed they received supervision and appraisal.