You are here

All reports

Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF

Overview

Inspection carried out on 25 November 2013

During a routine inspection

At this inspection we spent time with people who lived at the home to gain their experiences of life in the home. We spoke with three people who lived at the home and three family members. We also spoke with five staff which included the manager and also looked at some records.

All the people that we spoke with were positive about the care and support provided. One person said: �Very good care here.� Another person said: �Can�t fault the care here, they (the staff) will help me when I need it.� One family member said: �it is all good� and: �Staff are really good, helpful and friendly.�

It was clear from what we saw on the day of our inspection that staff knew people�s social and health care needs. This was demonstrated in the individual support people received from staff. What we saw matched the care plans that were personal to each person who lived at the home.

We saw positive interactions between staff and people with lots of chatter and laughter during the day with staff helping people make simple everyday decisions. There were arrangements in place where required to help people with the bigger decisions so that their best interests were upheld.

We saw that the manager had effective systems in place that made sure that there were enough staff. This made sure that people�s needs were effectively met by staff at the right time and in the right way.

The manager had responsive systems in place to monitor and review people�s experiences and complaints to ensure improvements were made where necessary.