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Archived: Tranquility House Requires improvement

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Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 29 November 2013
Inspection Report published 29 November 2013 PDF

Overview

Inspection carried out on 29 October 2013

During a routine inspection

At the time of our inspection, there were 14 people who lived at the home. We spoke with four people who used the service and one visitor.

People we spoke with told us that they were happy with the care and support they received. One person told us "staff come in and help; they are a cheerful lot�. Another person said �they look after me very well; they make sure I�m alright�.

People told us that they were supported to make their own day-to-day decisions and were involved in how their care and support was provided.

We found that care plans were individualised and contained people's choices and preferences. Risk assessments were in place to identify and minimise risks as far as possible for people who used the service.

We found that people enjoyed the food and were able to make choices about the meals provided. Staff were aware of people�s dietary needs and helped to ensure people were protected from the risks of inadequate nutrition and dehydration.

We found that the home had arrangements in place to protect people from the risk of abuse and people told us that they felt safe.

We found that the staff felt supported by the provider and were able to undertake appropriate training and achieve relevant qualifications.