We visited this home on 11 September 2012.We did not use our Short Observational Framework for Inspection (SOFI) tool as the abilities of the people using this service made it unnecessary. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.
People who lived in the home told us that the staff had explained to them what care and treatment they would be receiving. People told us that they had a range of meals that were well prepared and presented. One person 'the meals are very good'.
People also told us that they were able to take part in activities that they enjoyed.
We talked to people about their visitors. They told us that the home had always made them feel welcome.
The people who lived in this home told us that they felt able to raise any concerns with the proprietor or one of the staff. They told us that there were regular conversations between the people who lived in the home and the staff to discuss any issues that might have arisen.
Those people also told us that they felt safe living in this home. They were very complimentary about the people who work in the home saying such things as, 'They are very good' and 'a very nice team'.