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Archived: Russell Green Care Home Requires improvement

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Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 5 December 2013
Inspection Report published 05 December 2013 PDF | 87.79 KB

Overview

Inspection carried out on 15 November 2013

During a routine inspection

We spoke with seven people who lived in the care home. All of them gave us positive feedback about the service. One of them said, “The staff help me a lot. And they’re always very kind. At night they come and check that you’re comfortable.” In addition, we spoke with two people who received care at home and with a relative. The relative said, “I am extremely happy with the service we get. The staff arrive on time, provide all of the care we’ve asked for and indeed often do little extra things for us that they don’t have to do.”

People’s privacy, dignity and independence were respected. Staff were courteous and polite.

Some of the care provided for people living in the care home was not robustly planned and was not delivered in a safe way.

People were protected against the risks of unsafe or unsuitable premises.

Some of the necessary security checks on staff had not been completed. This reduced the confidence people could have that only suitable and trustworthy people were employed.

Although quality checks had been completed some of them had not been sufficiently robust. This had resulted in some people being placed at increased risk of not receiving all of the care they needed.