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Archived: Russell Green Care Home Requires improvement

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All reports

Inspection report

Date of Inspection: 28, 31 December 2012
Date of Publication: 26 January 2013
Inspection Report published 26 January 2013 PDF | 86.22 KB

Overview

Inspection carried out on 28, 31 December 2012

During a routine inspection

During our visit we spoke in detail with five people who lived in the care home and had general discussions with four others. We spoke with two people who received care in their own homes. We also spoke with relatives of people who lived in the home and who received care in their own home.

We looked at six people’s care records, three who lived in the home and three who received care in their own home. We spoke with registered manager of the care home and the provider. We also spent time talking to staff and observing how people were supported.

People received individualised care and support, from staff who were knowledgeable about their needs, wishes and preferences. However records of staff induction training and supervision were not always completed in an appropriate way.

People told us they felt safe living at the home and were asked for their consent for any care given to them. They told us they could make choices and decisions about the care they received and their privacy and dignity was always respected. They also told us they knew how to make a compliant if they needed to.

People who used the services made comments such as, “Very caring staff”, “Excellent, can’t fault them [staff]” and “The manager and the owner are very good, they listen to what you have to say and sort it out.”

Relatives told us things like, “I’d give them [staff] a five star plus for what they do” and “I feel reassured by the service and confident in the honesty of the staff.”