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Archived: Russell Green Care Home Requires improvement

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Inspection report

Date of Inspection: 18 January 2012
Date of Publication: 14 February 2012
Inspection Report published 14 February 2012 PDF | 45.56 KB


Inspection carried out on 18 January 2012

During a routine inspection

Russell Green Care Home Limited has been registered to provide residential care and care to people in their own home. The staff are employed to work across both settings so may be working in the residential home one day and in the community the next. This review looked at both areas of care.

People told us the home helped them to engage with the local community. One person said, “I go to a luncheon club, I go in the wheelchair, a member of staff takes me and a friend brings me home.” They also told us they attended a religious study group. Another person told us, “I go out to have my hair done, they take me in the wheelchair.”

We spoke with a relative who said that, “Care is excellent, and they are good at contacting you if there is a problem. I rang on Sunday and staff knew everything and had the doctor out.” While the relative of a person receiving care at home said, “We are more than happy, we are delighted, they have a very professional attitude.” One person told us, “Staff are wonderful and there is a marvellous atmosphere. They have a good sense of humour.”

When we asked if staff were trained to do their jobs one person replied, “Definitely and if they don’t know something they ask someone who would know.” While another one said, “I think so, they look after you how you like to be looked after.” A further person said, “Yes, staff know their job well, I’ve got no complaints. They are very good at lifting my legs, they are gentle.”