Broadmead Rest Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives told us staff treated them with kindness, compassion and dignity. People described staff as “attentive” “caring” and “loving”. We observed staff treating people well throughout the inspection. Managers completed regular observations of the way staff were working, to ensure people were treated well. Professionals who visited the service gave similar feedback. Comments included, “Staff have been professional and respectful, and they have shown concern for the wellbeing and dignity of the residents.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and relatives told us staff treated them as individuals and met their specific needs.

Staff demonstrated good knowledge of the people they supported and their individual needs. Details of people’s individual needs were reflected in their care plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives told us staff supported them to be as independent as possible. We observed a person who was supported to access the home’s garden independently. Other people were supported to use equipment which increased their independence, such has adapted cutlery, crockery and mobility equipment.

Care plans set out what people could do for themselves, and the support staff should provide to maximise their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives told us staff responded quickly when they requested assistance.

We observed staff responding promptly to people’s requests for assistance and when people used the call bell. Staff noticed changes in people which indicated they needed some support and responded promptly. The management team regularly checked care records and completed observations to make sure care was provided in a timely way.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they received the support they needed to do their job well. They said the management team was open, and they were able to share concerns with them. Staff were confident managers would act on concerns they had. The service had wellbeing information available for staff, including signposting them to support resources.