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Nuffield Health Tees Hospital Outstanding

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Inspection report

Date of Inspection: 27 December 2013
Date of Publication: 21 January 2014
Inspection Report published 21 January 2014 PDF | 74.08 KB

Overview

Inspection carried out on 27 December 2013

During a routine inspection

We spoke with staff on duty. It was quiet day, which meant we met with one patient and three visitors. We also reviewed the information the hospital gathered from patients about their experience of the service. We found that the hospital treat around 550 patients per month, with 60% of patients using the service through the NHS choose and book facility. The surgical procedures completed are elective. Pre-admission discussion occurred before the patient was accepted for treatment at the hospital. The patient who was using the service at the time of the inspection told us that they were extremely satisfied with the care and treatment provided at hospital.

We reviewed comments from the telephone calls staff made to patients following every treatment. All of the comments were very positive. Comments included, �The staff here are great�, �The care was fantastic� and �I was extremely satisfied with service�. We found that 98% of patients were satisfied with their care and minimal complaints are made .

We saw there were on-going assessments and operations were performed in a safe and effective manner. We found that the hospital staff provided the patient�s GP with information about the patient�s care and treatment.

We found that staff were recruited appropriately and regular checks were completed to make sure their medical and nursing registrations remained current. We also found that there were sufficient staff on duty in the hospital to meet patient�s needs.