Nuffield Health Hereford Hospital

Leaders and staff knew the service’s local vision, aims and objectives and understood how their service aligned with this. There was a culture based on speaking up, listening, learning and trust.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

Staff understood their roles and responsibilities.

Leaders had sound oversight of the quality of service being delivered through effective governance and risk management systems.

Staff with protected characteristics felt supported.

There was a culture of continuous improvement with staff able to contribute ideas through a quality improvement programme.