- Independent hospital
Nuffield Health Brentwood Hospital
Assessment report published 6 January 2026
Contents
Ratings - Diagnostic imaging
Our view of the service
We rated the diagnostic imaging service as good overall. We rated the service as good. We found 1 breach of regulation in relation to governance.
Patient areas were safe, visibly clean, well equipped, well maintained and fit for purpose. The service had high vacancy rates at the time of the assessment and relied on agency staff to maintain some services. Recruitment was in process at the time of the assessment. Staff received training to support safe care and treatment. Staff were knowledgeable about the service and how to report incidents, safeguarding issues and radiation specific concerns. Staff and teams worked well together and treated people with kindness, empathy and compassion. There was evidence of timely access to scans for people.
There were some processes that could be improved in the management of governance and risk. The department risk register was limited in detail and proposed actions to mitigate the risks. There was some innovation with an external provider and joint working with external stakeholders.
People's experience of this service
Patients told us that staff were caring and understanding. Patients stated that they were informed about the scans that were being undertaken, and they were given information to support them following their scans.
Patients said that they were satisfied with the waiting times and the quality of the service they received. People were treated with compassion and dignity, and individual needs were assessed and met.