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Forest Care Village Elstree and Borehamwood Good

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Inspection report

Date of Inspection: 12, 13, 14 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 106.49 KB

Overview

Inspection carried out on 12, 13, 14 February 2013

During a routine inspection

The majority of people we spoke with were positive about the service that they had been provided with and said they had good relationships with the staff who supported them. People described Forest Care Village as their home. One person said� �I�m happy here�. A relative told us the �Carers are really good�. People told us that they liked the activities taking place as there was always something going on. People said that they had been consulted about their care needs. Two people said that their relatives had experienced inconsistent care when staff had not followed the care plan that was in place.

People were positive about the choice of meals available.

We identified concerns regarding the cleanliness of some areas of the service.

People we spoke with said they were happy with the way the service managed their medicines but we identified concerns regarding the recording of medicines.

We identified that people were being supported by a permanent team of staff with the training, skills and experience to meet their needs.

Not everyone we spoke with or contacted us between our inspections felt that their concerns had been listened to. We found that people�s concerns had not always been recorded within the provider�s complaint monitoring systems.

We identified that the provider�s quality monitoring systems had not been robust enough to identify the issues we raised at this inspection in relation to cleanliness, medication and staff supervision.