- Care home
Springfield Nursing Home
We served two warning notice on Scio Healthcare Limited on 29 May 2026 for failing to meet the regulations related to safe care and treatment and good governance at Springfield Nursing Home.
Assessment report published 7 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14 April to 11 May 2026.
This assessment was prompted due to concerns, including staffing and safe care raised by partner agencies and relatives and concerns, including overall governance and safe care and treatment found at recent inspections of other services owned by the same provider.
At this assessment we identified the provider was in breach of legal regulations relating to safe care and treatment and good governance.
People’s care plans were not always sufficiently detailed to ensure staff had all the information they required to safely meet their needs, and some contained contradictory information. This meant people were at risk of not receiving the care they required to keep them safe.
People did not consistently receive safe care and treatment, risks were not always identified, assessed or managed in a timely or effective way. Staff did not always respond promptly to people’s immediate needs or escalate concerns appropriately. This placed people at significant risk of harm. Staffing levels and deployment of staff around the home did not ensure people’s safety and people and relatives reported delays in responses to call bells. While this had been identified by the management team prior to our assessment and some action had been taken to address this, significant delays in call bell responses remained, placing people at continued risk of significant harm.
The providers systems and processes failed to identify all issues and concerns found at this assessment and systems and auditing processes failed to ensure good governance. The provider’s governance systems had not identified all the concerns we found in relation to risk management, staffing, contradictory and incomplete information in care plans, staffing knowledge and continual learning from incidents.
The management team were responsive to our concerns and conducted internal investigations of the issues we raised, they completed, reviewed and updated assessments of people’s needs, including, care records and risks assessments, implemented new systems and reviewed staff skills and abilities, taking additional action where required. However, any actions and changes made required time to embed to allow continued and sustained improvements. The management team demonstrated they were committed to making the necessary improvements.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
People's experience of this service
During the inspection we spoke with 11 relatives and 13 people living at the home. We also used a structured observational tool to understand the experience of people less able to communicate with us verbally.
We received mixed feedback from people and their relatives about their experiences of the service and the care provided. Some people told us care was not always provided when they needed it, including having to wait long periods for assistance when they used their call bells. However, that said, most people described feeling safe living at the home and described staff as kind and caring. Comments included, “The staff are amazing, fantastic, very kind and very caring, can’t fault at all” and “The staff are really kind and understanding.”
People were encouraged to provide feedback or raise concerns openly with the staff team and they told us staff acted on their feedback. People and relatives told us people were given opportunities to do things for themselves and offered choice about their care including, when they wanted to get up or go to bed, what they ate or how they spent their time.