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Archived: The Foscote Private Hospital Good

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Inspection report

Date of Inspection: 2, 9 January 2013
Date of Publication: 8 February 2013
Inspection Report published 8 February 2013 PDF


Inspection carried out on 2, 9 January 2013

During a routine inspection

We met with ten staff and six service users as part of the inspection. We inspected the premises and had access to the clinical and non clinical areas.

Service users were unanimous in their praise for the quality of care that they received. One described the care as �first class� and said they were treated with dignity. We were told by a service user that staff managed their pain effectively and requested to calls for assistance promptly.

Service users said they felt involved in their care and some told us that they had been offered a choice with regard aspects of their treatment. One service user, however, said that they had not been provided with information ahead of the procedure but felt able to discuss this with the clinical staff.

We saw staff from a range of disciplines speak to service users in a friendly, polite and professional manner. We observed staff showing respect for service users and service users, in turn, said they felt that they were well cared for.

The hospital was well maintained and clean. One service user said the hospital was �spotless�. The maintenance manager felt involved in the running of the site and had effective processes in place to maintain the fabric of the building.

Meals were well presented and menus well coordinated with a range of options. Other food was available on request.

We saw that there were effective governance arrangement in place to monitor quality and outcomes.