Archived: Ferndale Residential Care Home

We saw that the home was clean and well maintained. Care was provided over two floors with all rooms being single occupancy. People were able to personalise their rooms with their own possessions and could access their rooms whenever they chose. Few people chose to remain in their rooms throughout the day, as the communal lounge area was the hub of activity during the day. Quieter areas were available for people to use if they chose.

The home offered a wide variety of activities and functions for people to enjoy if they chose. On the day of our visit staff encouraged people to join in with a sing along session and we saw that people continued this activity as a group when staff had finished. People told us that they enjoyed each other's company and they watched television, read and listened to music together regularly.

We saw that robust risk assessments and care plans were in place to support people who lived in this home. People were involved in the planning of their care.

Staff treated people in a kind and gentle manner respecting their dignity at all times.

People told us they were happy living at this home. A relative told us, 'The staff are very kind and let me be full involved in the care they are providing.'

We spoke to two visitors all were very positive about the service. They told us that communication was excellent and they had been involved in all discussions regarding the care of their relatives.

One visitor said 'Staff always listen to my ideas I feel totally involved in the care my wife receives'

We saw that people's privacy and independence was respected, people experienced safe and effective care based on detailed care plans and risk assessments that met individual needs.

People using the service were protected from abuse as they were supported by a staff team who had appropriate knowledge and training on safeguarding adults. We saw policies on whistle blowing and safeguarding. People's rights were respected.

We saw evidence that staff received ongoing training and supervision which provided them with the skill and knowledge to meet the needs of the people they were supporting.

The provider had effective systems in place to monitor quality assurance and compliance.