Heathercliffe Residential Care home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans had a good level of detail about their care and support needs. Staff were able to support people based on their wishes and preferences.

The home had several communal areas, so people had the choice of whether to sit with others or not.

There was a wide variety of activities available for people to join in with should they wish to. This included links with a local school under the initiative of ‘Ready Generations’, exploring the benefits of cross generational interaction. The activity planner showed people’s birthdays were celebrated with an activity they would enjoy, for example, film afternoon, buffet tea, afternoon tea, and games.

Staff promoted the use of walking aids to keep people mobile and independent; this was evident throughout different areas of the home.

Visitors were encouraged in the home, and the provider had a visitor’s policy. One relative said, “[Name] is very happy there and I can visit whenever I want to.” We saw the use of magnetic signage on doors, for example, ‘Family visit in progress’ and ‘personal care being given’ which further promoted choice and control as well as privacy.