Cornerstone Professional Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good

Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

A healthcare partner said, “The staff and managers really make sure they take note of any advice. I asked them to check fluid intake when they are at the persons home and they did it properly, informing me of outcomes. The staff always have a smile and can’t do enough.”. People also spoke of the kindness of the staff and managers. One person said, “I have not had great carers before coming to this company. Now I really look forward to their visits as they never rush and take time to have a conversation with me.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were usually developed with people and their families to be person centred. Peoples care records had details such as previous experiences and any concerns they may have. Staff knew people well. Families told us they observed friendly interactions between staff and people with laughter and jokes. Staff knew what preferences people had and how to keep them safe whilst ensuring people had freedom to do what they wished. Staff treated everyone fairly and without discrimination.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us that staff always asked permission to enter the room and also called out prior to entering. One person said, “They always ask if I want something or if I don’t want personal care they offer other options such as a quick wash or help with brushing teeth.”

People’s communication needs had been assessed and plans put in place. People had specific communication needs relating to their sight and hearing. We saw staff had received training on how to communicate with people effectively.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us that staff would listen to them and what they needed. One person said, “If I change my mind about something they never get huffy, they just smile and ask me what I want.”

The provider always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care.

Staff were well trained and supported to understand training. Staff reported that managers will often discuss training during supervision sessions and further help staff understand areas such as safeguarding.

Staff were very positive about the registered manager. One staff member said, “The other staff and managers are family.”. I am passionate about my job and so are the managers at the centre”. Another said, “We all get well supported in everything including our personal problems.”

.All staff we spoke to told us the registered manager were supportive. One person said, “[name of registered manager] is amazing. [They] always give me support when I need it. Whether it’s because I don’t understand some training or if I have personal issues, they are always willing to help out and be flexible.” Another said, “This [registered’] manager really cares about staff and takes an interest in what we have to say. I see how staff are well treated and this reflects on the care people get.”