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Inspection report

Date of Inspection: 24 March 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse. This was because the provider had taken reasonable steps to identify the possibility of abuse and took reasonable steps to prevent abuse from happening.

Reasons for our judgement

We observed positive interactions between the people who lived in the home and staff. For example staff spoke with people in a respectful manner and took time to listen to people.

The majority of people who lived in the home, who we spoke with, all said they received good support from staff. All of the people we spoke with said if they had any concerns they would discuss these with the registered provider, and they had confidence she would resolve any issues. People also said staff would resolve any issues should they be raised. People said staff had never raised their voices at them or they had never heard or seen other people who lived in the home being poorly treated in any way.

We spoke with two members of staff and they said they had no concerns regarding colleagues’ practice. One of the staff said of the registered provider “She is a good boss, and has high standards; she would always deal with any bad practice.”

We inspected the organisation’s adult safeguarding policy. The home’s policy clearly outlined the different types of abuse staff needed to be aware of, and outlined a clear process which should be followed if staff suspected abuse was occurring.

We assessed staff training records to ascertain what training staff had received regarding recognising abuse / safeguarding procedures. Of the five staff records assessed, there was a record that only two people had received formal training in this area.

We checked what training staff had received regarding the Mental Capacity Act 2005 and associated matters such as Deprivation of Liberty Safeguards. This legislation outlined what people’s legal rights were, for example, regarding decision making and restriction. For example everyone irrespective of any disability, as long as they are deemed as having capacity, has the same rights as anyone else, and people within care homes should not be treated differently than the wider population. According to records staff files assessed, there was evidence three staff had received formal training in this area. However people who lived in the home, who we spoke with, said they did not feel restricted and they felt staff respected their rights.