25 November 2013
During a routine inspection
We spoke with four people who lived at Fistral House and one visitor. Their comments included "I am very happy here" and "they do very well". People were positive in their comments regarding the care and support they received.
We spoke with two staff, the registered manager and the deputy manager and reviewed the daily records for three people.
We found people's views and experiences were taken into consideration in the way the home was run, and people were provided with choice, although we did not see documentation to support this.
We saw there were arrangements in place to protect people from the risks associated with medicines.