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Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 5 October 2012
Inspection Report published 5 October 2012 PDF | 60.77 KB

Overview

Inspection carried out on 5 September 2012

During a routine inspection

As part of our inspection we spoke with a number of people who used the service. They spoke positively about the care and support they received. They told us they liked living in the home and confirmed that they were supported to make choices and decisions about the care they received. Some people gave us negative comments about the one to one care they would like to receive.

Positive comments included, "I feel safe here", "All the staff are very, very good" and "If I had a problem I could speak to any of the staff."

Negative comments included, "I would like staff to sit with me more", "When I press my nurse call I sometimes have to wait a long time."

During the visit we spoke with visitors who expressed their satisfaction with the standards of care at the home. They told us the staff were good and they could ask anything of any staff. However they also told us they would like staff to take more attention to detail in doing small tasks such as cleaning spectacles of their family members and cleaning wheelchairs.

Health and social care professionals we spoke with told us staff were knowledgeable about the people they looked after and were professional at all times.