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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 5 February 2014
Inspection Report published 05 February 2014 PDF | 79.29 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People told us their needs were being met and staff were pleasant and kind to them. One person said, "Nothing is too much trouble." Another told us, "If I have a query, if staff don't know the answer they will go and find out." Another person said, "There was recently a bug going around the home, but staff explained why my visitors couldn't come, so I spoke to my friend on the phone."

We saw the training and development plan which was dated up to February 2014. This gave details of which courses staff were required to complete on the annual, two, three and five year programme. Annual included fire; two yearly manual handling; three yearly infection control and five yearly health and safety. Other records documented staff had completed the programmes of training according to the development plan.

Staff told us there were a number of training courses on offer all the time. One person said, "We attend the ones we have to." Another staff member said, "It is a matter sometimes of juggling time, but I do attend when I can."

Apart from the mandatory training courses some staff had attended courses on falls prevention and diabetes during the last year. A further course on chemicals and hazards had been booked for later in 2014.

The provider had a policy on supervision of staff which had last been updated in December 2012, which was currently being reviewed by the management team. Supervision is when staff have one to one time with a supervisor to discuss and observe their working practices. Staff told us they had received one to one supervision during the last year but not everyone could remember dates. One staff member said, "Senior staff are approachable, and don't mind that I speak my mind." Other staff, not on the care staff and nursing rota told us they had yearly appraisals of their performance which were due, for most other staff, in the next couple of weeks. Staff confirmed their appraisal dates. An appraisal is when a member of staff has their work practices reviewed and future training plans can be discussed.

Staff were aware who their supervisors were and told us they could talk to them and received feedback about their performance.We saw the yearly supervision planner for care staff. This detailed staff were to receive supervision six times a year, which was in line with the providers policy. We looked at the supervision records of two members of staff and the dates of the discussions confirmed the dates on the yearly planner.

The care home employed professionally trained nursing staff. The provider showed us the checks which had been completed to see that each nurse still had a valid registration with the Nursing and Midwifery Council (NMC), using each nurse's professional identification number (PIN). The NMC record showed each nurse had a valid registration with them. The provider kept a record when each PIN number was due for renewal. At each renewal date staff had to show the provider evidence, which was usually in the form of a letter, on when they had renewed their registration.