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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 5 February 2014
Inspection Report published 05 February 2014 PDF | 79.29 KB

Overview

Inspection carried out on 6 January 2014

During a routine inspection

People who used the service told us all their needs were being met and staff treated them with dignity and respect. Care plans were kept on each person, which they knew about and were generally up to date. Where they had not been as up to date as they could have been the manager was informed and took action the day of our visit. One person told us, "I am settled here and have all my homely bits and pieces around me."

The premises were clean and maintained. Staff needed to take more attention to detail and ensure the home was kept tidy and free from hazards. One person told us, "They change my bed linen a lot and clean my room well. I try and dust my ornaments, I don't have to but I do."

The provider had a training programme in place. Staff had completed all mandatory training. Staff told us the management team were approachable and they had received sufficient supervision in the last year. People who used the service told us, "Staff will always find out what I enquire about."

People told us they knew about the complaints procedure and felt confident staff would handle any concern in confidence and quickly. A log was kept of complaints which detailed satisfactory outcomes for each person. One person said, "Staff tell me to speak up if I have any concerns, which I don't."