St Catherines Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At the last inspection we rated this key question as good. At this inspection this key question has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us most staff were very kind and caring. A person said, “They (staff) are kind and helpful, manager is lovely, sticks their head in every time they go past, old manager is a nurse here now, she’s lovely too.” A relative said, “[Person] is always spoken too with respect and kindness.”

Staff were patient, kind and friendly when interacting with people. We observed people had good relationships with staff. Staff were respectful when assisting people.

Staff knew how to promote people’s dignity. A staff member told us, “Staff use the resident’s preferred name, they ensure doors and curtains are closed and don’t discuss other residents in other areas of the home.”

The registered manager regularly walked round the home to help monitor people were supported with dignity and kindness.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Most people and their relatives told us they felt they were treated as an individual, in a way they liked. A person said, “They do look after me.”

Staff were able to tell us about people’s individual needs and preferences. A staff member said, “Each resident is assessed as an individual. Life histories taken. Enabling residents to maintain their independence and have their choices respected.”

Care plans were detailed and gave information about people’s needs, preferences and lifestyles. These were updated with changes and reflected people’s involvement.

People were visited by practitioners of their religions and faiths in accordance with their views and wishes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People, and their relatives, said they were supported in relation to independence and choice.

Staff felt people were supported to maintain independence choice and control. They also felt there were sufficient opportunities to promote their wellbeing. A staff member said, “Staff offer choices and encourage residents to make their own decisions.”

We observed people being asked if they were ready for care or support. This was done in a respectful and patient way.

We saw people had their own routines and preferences and staff followed their wishes. For example, eating in their room or having their curtains closed.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Most people said their needs were met when needed. Sometimes they said it could be delayed. A person said, “When they can. Provided they’re not busy.” Relatives were positive about staff approach and how attentive they were to meet people’s needs. A relative said, “All the nursing things they do well.” They went on to tell us about their family member’s complex need and said, “They dealt with this very well.”

The management team had systems in place which enabled them to have oversight of all records of care provided to help ensure each person received the care they needed when they needed it.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff said they felt supported by the management team.

Staff received regular supervision and training. Updates and information, including upcoming training, were displayed on the staff notice board.

There was support available for staff to promote their wellbeing and in other areas of their lives this may be needed, such as mental health. Staff were encouraged to speak with the management team and the staff room displayed information about where they could access additional support.