- Care home
St Giles Charity Estates
Assessment report published 15 April 2026
Contents
Ratings
Our view of the service
This assessment took place between 23 February and 03 March 2026 and included site visits on 23 and 24 February 2026. St Giles Charity Estates is a care home (without nursing) providing accommodation for persons who require nursing or personal care, caring for adult over 65 yrs and physical disabilities. The service can accommodate up to 20 people. At the time of the assessment, 18 people were living at the service.
This was a routine assessment of the service. The assessment included observations of care, speaking with people and relatives, interviews with staff and managers, and a review of care records, policies and monitoring systems.
The service provided care in a supportive, structured and person-centred environment. There were effective systems in place across most areas to promote people’s safety, health and wellbeing. Staff worked well with healthcare professionals, understood people’s needs and delivered care that was respectful, responsive and focused on maintaining independence. The environment was clean, well maintained and supported people to move around safely. Leadership was visible and approachable, with a positive culture that encouraged openness, learning and continuous improvement.
There were strong arrangements for safeguarding, incident reporting and learning, and staff demonstrated good awareness of their roles and responsibilities. Staffing levels were sufficient, staff were appropriately trained and supported, and there was effective teamwork and communication. People’s needs were assessed and reviewed regularly, and care plans were generally detailed and person-centred. The provider worked well in partnership with external professionals to support positive outcomes for people.
However, some systems and processes were not always followed consistently. There were occasions where risks were not identified or acted on as promptly as they could have been, including in relation to environmental safety and aspects of clinical oversight. In addition, some records did not always contain complete or sufficiently detailed information to guide staff consistently. While action was taken quickly when issues were identified during the inspection, this indicated that existing monitoring and audit systems had not always been fully effective in identifying these concerns in a timely way.
Overall, the service demonstrated many positive features and a clear commitment to providing safe, effective and person-centred care. Improvements were needed to strengthen consistency in practice and ensure governance systems were fully effective in identifying and addressing risks promptly.
People's experience of this service
People and their relatives spoke positively about the care and support provided and told us they felt safe living at the service. One person said, “Oh yes, there is always someone around. I have a bell if I need them. The staff are all very good.” People described staff as kind, respectful and attentive, and said support was provided when needed. People told us they were treated with dignity and as individuals. They were able to make choices about their daily routines and felt their preferences were respected. One person said, “I choose when I go to bed and when I get up, it’s up to me,” and another said, “If you don’t want to do anything, you don’t have to.” People also shared that staff responded quickly to requests, including when using call bells. People spoke positively about the environment and said it supported them to move around safely. One person told us, “Yes, it’s safe if you want to go around it.” They also described the food as good quality, with choices available. One person said, “We have two choices and it’s all brilliant,” and another commented, “Too much food, but I’m not complaining.” Relatives were also positive about the care provided and the way staff supported people to remain independent. One relative said staff “let (relative) do what (relative) can,” which they valued. People and relatives felt able to raise concerns and were confident these would be listened to and acted upon. Overall, people experienced care that was kind, respectful and responsive, and they felt supported and valued within the service.