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Harmony Home Aid Services Limited - Unit A2 Broomsleigh Business Park Good

All reports

Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 5 February 2014
Inspection Report published 5 February 2014 - Easy to Read PDF


Inspection carried out on 8 January 2014

During a routine inspection

Harmony Home Aid Services Limited provides a domiciliary home care services across the three boroughs of Bromley, Greenwich and Croydon. We spoke with eight people who used the service and five of their relatives all of which told us they were happy with the services they received. They said they were satisfied with the service and would recommend it to others.

The provider had systems in place to gain consent from people before providing care. We found care plans and support plans in people�s records and one person said �I am happy with my carer she is helping me.�

The provider had an infection control policy in place and staff completed infection control training. Staff had access to personal protective equipment such as disposable gloves and aprons and all the people and relatives we spoke with told us staff used these when providing personal care.

The provider had a complaints policy in place. People were supported to provide feedback on the service they received through regular quality monitoring visits and an annual survey. People told us that when they had raised a concern it had been responded to.

We found the agency had enough qualified and experienced staff to meet people's needs. Staff told us they get to know the needs of people they are allocated to. People told us that they had regular care workers who visited them at home.